Privacy Statement

This Privacy Policy covers how the Skydeck, located on the 103rd floor of the Willis Tower owned by 233 S. Wacker LLC, uses personal information that may be collected and received through (the “Site”) and its subdomain,, anytime you interact with us. This Privacy Policy together with the Terms of Use and Privacy Policy at govern your use of the Site. Each time you access, use, or browse the Site, visit the Skydeck, or provide personal information to the Skydeck offline, you signify your acceptance of the then-current Privacy Policy.

What Information We Collect
We may collect your personal information when you’re discussing an issue on the phone with an associate, making an inquiry, etc. At such times, we may collect personal information relevant to the situation, such as your name, home address, complaints, company name, images, video, email address, business addresses, telephone number, password; and other non-public information. We also may collect personal information about guests, visitors and vendors whom you register for entry to the Skydeck.

We may also collect information regarding customer activities on the Site,, and on related web sites. This helps us to determine how best to provide useful information to customers and to understand which parts of our web sites and Internet services are of most interest to them.

We may collect non-personal information about your use of the Site such as your IP address, usage statistics, browsing history, type of computer operating system you use (e.g., Microsoft Windows or Mac OS), the type of browser you use (e.g., Firefox, Chrome, Internet Explorer), and the domain name of your internet service provider.

How We Collect Information
We may also collect information from you when you: Submit an inquiry including appointments, complaints, questions, requests, etc.; Sign up to receive announcements or newsletters; Visit the Skydeck; Communicate with the Skydeck via email or offline.

The Skydeck web site and its subdomains may also use “cookies” and other technologies to help us understand which parts of our web sites are the most popular, where our visitors are going, and how much time they spend there. We may use cookies and other technologies including Google Analytics to study traffic patterns on our web site, to make it even more rewarding as well as to study the effectiveness of our customer communications. And we may use cookies to customize your experience and provide greater convenience each time you interact with us.

If, however, you prefer not to enable cookies, we suggest that you consult with your local IT technician, support staff or other person with expertise, to have them disable cookies in your Internet browser. Please note that certain features of the the Site and its subdomain may not be available once cookies are disabled.

We gather certain information automatically and store it in log files. This information includes internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

We use this information, which does not identify individual users, to analyze trends, to administer the site, to track users’ movements around the site and to gather demographic information about our user base as a whole.

How We Use Your Information
We may use the information we collect: To process and respond to your requests and inquiries and provide services to you; To keep you updated on the latest announcements, special offers, and events; To monitor and analyze information regarding your browsing and viewing preferences and to diagnose problems of the Site; Analyze users’ demographics and interests; For administration and improvement of the Site and to enhance the user experience; For fraud prevention, internal operations, legal compliance, and other public purposes; To enforce the Terms of Use at

Information Sharing with Third Parties
The Skydeck does not sell or rent your contact information to other marketers. We may take personally identifiable information and de-identify it and share it in a de-identified or aggregated form with third parties, advertisers and/or business partners in order to analyze Site usage, dentified form.

At times we may be required by law or litigation to disclose your personal information. We may also disclose information about you if we determine that for national security, law enforcement, or other issues of public importance, disclosure is necessary.

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example scheduling an appointment. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to the Site and its subdomains. Of course, any data collected will be used in accordance with our own Privacy Policy and Google’s Privacy Policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page []. If you would like more information about this practice and to know your choices for not having this anonymous information used by Google and other third-party service providers, please visit the Network Advertising Initiative opt-out page [].

Protecting Personal Information
The Skydeck at Willis Tower uses reasonable administrative, physical and electronic security measures to protect against the loss, misuse and alteration of personal information. No transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties, not under the control of the Skydeck, to intercept or access transmissions or private communications unlawfully.

While we strive to protect personal information, neither us nor our service providers can ensure or warrant the security of any information you transmit to us over the internet. Any such transmission is at your own risk. And we do not knowingly solicit personal information from minors or send them requests for personal information.

Policy Questions
You are responsible for keeping your information current. You may update your information by contacting us at We will use reasonable efforts to process any change you make; provided, however, that requests to delete information are subject to the Skydeck’s internal reporting, processing and retention policies and all applicable legal obligations.

Should the Privacy Policy be updated, we will post the changes on the Site and the new policy will be effective immediately upon posting and will apply to information collected thereafter.

If you have any questions or concerns regarding this Privacy Policy, please contact us at Please note that email communications may not be secure. You should not include personal or other sensitive information in your email correspondence.

Last revised: July 23, 2013
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